cbji Frequently Asked Questions

Creating a cbji account takes less than three minutes. Visit cbji.bio, click the registration link, and fill in your full name, date of birth, mobile number, and a secure password. You must be at least 21 years old to register. Once submitted, you will receive a verification SMS or email to confirm your account before your first deposit is permitted.

cbji requires a valid government-issued ID for KYC verification. Accepted documents include your National Identity Card (NID), passport, or driving licence. You may also be asked to submit a recent utility bill or bank statement as proof of address. All documents are reviewed by the cbji compliance team, typically within 24 hours.

The minimum age to register and play on cbji is 21 years. This is a strict platform-wide policy. Any account found to belong to a person under 21 will be closed immediately and all associated funds voided. cbji enforces this rule through mandatory document verification during the registration and withdrawal process.

You can reset your cbji password by clicking the 'Forgot Password' link on the login page. Enter your registered email address or mobile number, and cbji will send you a reset link or OTP within a few minutes. If you do not receive the reset message, check your spam folder or contact cbji support at [email protected] for manual assistance.

No. cbji strictly prohibits duplicate accounts. Each player is permitted one account only. If our system detects multiple accounts linked to the same identity, device, payment method, or IP address, all duplicate accounts will be suspended and any bonus funds forfeited. If you believe your account was mistakenly flagged, contact [email protected] to resolve the issue.

To deposit via bKash on cbji, log in to your account, navigate to the Cashier or Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳200), then follow the on-screen instructions to complete the payment through your bKash mobile wallet. Deposits via bKash are typically credited to your cbji account within 1 to 5 minutes.

Nagad deposits on cbji are processed almost instantly, usually within 1 to 5 minutes of completing the transaction on your Nagad app. If your deposit does not appear in your cbji balance after 15 minutes, keep your Nagad transaction receipt handy and contact the cbji support team at [email protected] with the transaction reference number so the team can resolve it promptly.

The minimum withdrawal amount on cbji is ৳500 for mobile financial services including bKash, Nagad, Rocket, and Upay. For bank transfers to accounts at Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, and other supported institutions, the minimum withdrawal is ৳1,000. There are no cbji-imposed withdrawal fees, though your bank or MFS provider may apply their standard transfer charges.

cbji processes withdrawal requests within 24 hours in most cases. Mobile financial service withdrawals via bKash, Nagad, or Rocket typically arrive within a few hours once approved. Bank transfers to Bangladeshi accounts may take 1 to 3 business days depending on your bank's processing schedule. Withdrawals can only be processed to payment methods that have previously been used to deposit.

cbji does not charge any platform fees on deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket, Upay) or bank may apply their own standard transaction charges when transferring funds. cbji recommends checking your MFS provider's current fee schedule before initiating large transactions to avoid any surprises on the receiving amount.

Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is a fully supported payment method on cbji for both deposits and withdrawals. To use Rocket, select it from the payment options in your cbji Cashier, enter your Rocket account number and the amount, and authenticate via your Rocket PIN. Deposits are processed within minutes and withdrawals are typically completed within 24 hours.

cbji offers betting markets on major cricket tournaments including the BPL (Bangladesh Premier League), IPL, T20 World Cup, and international matches featuring the Bangladesh Tigers. To place a cricket bet, navigate to the Cricket section, select a match, choose your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm. Live in-play betting is also available on selected matches.

cbji hosts 500+ slot games from leading providers including Pragmatic Play, Microgaming, NetEnt, and Spribe. The library covers classic 3-reel slots, modern 5-reel video slots, Megaways titles, and jackpot slots with progressive prize pools. You can filter games by provider, theme, or RTP in the Slots section. All games are tested for fairness and run on certified random number generator (RNG) software.

Yes, cbji is fully optimised for mobile play. The cbji website is responsive and works smoothly on all modern Android and iOS smartphones and tablets without requiring a separate app download. Simply open cbji.bio in your mobile browser (Chrome, Safari, or any standard browser), log in, and access all games, betting markets, deposits, and withdrawals directly from your phone — including bKash and Nagad payments.

RTP (Return to Player) percentages on cbji slot games vary by title and provider but most games in the cbji library sit between 94% and 97%. Popular high-RTP titles frequently exceed 96%. You can find the specific RTP for any slot game by opening the game's information panel before or during play. cbji only hosts games from certified providers whose RTP figures are independently audited.

All games on cbji use certified Random Number Generator (RNG) technology supplied by internationally recognised game studios such as Pragmatic Play, Evolution Gaming, NetEnt, and Microgaming. These providers undergo independent auditing to verify game fairness. cbji does not alter game outcomes and all results are determined solely by the certified RNG built into each game title.

cbji offers a welcome bonus for new players on their first qualifying deposit. To claim it, register your account, complete KYC verification, and make your first deposit above the minimum qualifying amount. The bonus will be credited automatically or via a bonus code depending on the active promotion. Check the Promotions page or contact [email protected] for the current welcome offer terms.

Wagering requirements on cbji bonuses specify how many times the bonus amount must be bet before a withdrawal is permitted. For example, a 20x wagering requirement on a ৳1,000 bonus means you need to place ৳20,000 in total bets before withdrawing the bonus-derived winnings. Full wagering terms are displayed clearly when you opt in to any cbji promotion and are also available by contacting support.

Yes, all cbji bonuses carry an expiry date which is stated in the individual promotion terms. Most bonuses must be claimed within 7 to 30 days of being credited, and the wagering requirement must be completed within the same window. Bonuses that are not claimed or wagered within the stated period are automatically removed from your account. Always review the terms before accepting any cbji promotion.

Yes, cbji runs free spins promotions periodically, typically tied to new slot game launches or seasonal campaigns such as Eid, BPL season, or Pohela Boishakh. Free spins are credited to designated slot titles and winnings from free spins are usually subject to a wagering requirement before withdrawal. Keep an eye on the cbji Promotions page and support communications for the latest free spins offers.

cbji is a secure platform that uses SSL encryption to protect all data transmitted between your device and our servers. Your financial transactions via bKash, Nagad, Rocket, and bank transfer are processed through encrypted channels. cbji does not store full payment credentials on its servers and employs two-factor authentication (2FA) to protect player accounts from unauthorised access.

cbji collects only the personal data necessary to operate your account, process payments, and comply with KYC requirements. Your data is stored on secured servers, is never sold to third parties, and is used solely in accordance with the cbji Privacy Policy. You can request a copy of your data or ask for account deletion by contacting [email protected] at any time.

cbji provides a full suite of responsible gaming tools including deposit limits, loss limits, session time limits, reality check reminders, temporary time-out periods (24 hours, 7 days, or 30 days), and permanent self-exclusion. All tools are accessible from your Account Settings under the Player Protection tab. cbji also offers 24/7 support for players who feel their gambling is becoming a problem — contact [email protected] confidentially at any time.

To self-exclude from cbji, go to Account Settings, select the Player Protection tab, and choose the Self-Exclusion option. You can select a minimum exclusion period of 6 months or opt for permanent exclusion. Self-exclusion takes effect immediately upon confirmation and cannot be reversed before the period ends. cbji will also stop all marketing communications to your registered email and phone number once self-exclusion is active.

cbji customer support is available 24 hours a day, 7 days a week in English. The fastest way to reach us is by email at [email protected] — our team operates on Bangladesh Standard Time (BST, UTC+6) and aims to respond to all queries within 48 hours. For urgent responsible gaming requests such as immediate self-exclusion, flag your email as urgent and the team will prioritise your case.