cbji Privacy Policy

cbji operates the online casino and sports betting platform accessible at cbji.bio. For the purposes of this Privacy Policy, cbji is the data controller responsible for the personal information you provide when you create an account, make a deposit, place a bet, or interact with the platform in any way.

cbji is designed specifically for the Bangladesh market, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. All support communications are conducted in English, and all data-related correspondence is handled during Bangladesh Standard Time (BST, UTC+6) operating hours.

This Privacy Policy applies to all personal data collected through the cbji website, mobile browser interface, and any communication channels including email and live chat operated under the cbji.bio domain. It does not apply to third-party websites or services that may be linked to or from the cbji platform.

cbji collects personal data through several channels: directly from you when you register or use the platform, automatically as you browse, and from third-party payment and identity verification providers. The categories of data we collect are described below.

2.1 Registration & Identity Data

When you create a cbji account, we collect your full legal name, date of birth, email address, residential address (including city and district within Bangladesh), and a username of your choosing. This information is required to open and maintain your account.

2.2 Identity Verification (KYC) Data

To comply with responsible gaming and fraud-prevention obligations, cbji may request copies of government-issued identification documents including your National ID card, passport, or driving licence, as well as proof of current address such as a utility bill or bank statement dated within the past three months.

2.3 Financial & Payment Data

When you make a deposit or request a withdrawal, cbji records the transaction amount in BDT (৳), the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard), the transaction reference number, and the timestamp. cbji does not store full card numbers or mobile banking PINs — payment processing is handled by our certified payment partners under their own security standards.

2.4 Gaming & Betting Activity Data

cbji automatically records your gaming activity on the platform, including game titles played, bet amounts, win/loss outcomes, session duration, and sports betting market selections (such as cricket BPL, IPL, T20 World Cup, football, and kabaddi markets). This data is used for account management, dispute resolution, and responsible gaming monitoring.

2.5 Technical & Device Data

When you access the cbji platform, our servers automatically collect certain technical data including your IP address, browser type and version, operating system, device type (mobile or desktop), referring URL, and pages visited during your session. This data helps us maintain platform security, detect fraud, and improve the user experience.

2.6 Communications Data

If you contact cbji support by email or live chat, we retain records of those communications, including the content of messages, timestamps, and any attachments you provide. These records are used to resolve your enquiry and improve our support quality.

cbji uses your personal data only for the specific purposes listed below. We do not use your data in ways that are incompatible with these purposes without first obtaining your consent or notifying you of the change.

• Account Administration: Creating, maintaining, and managing your cbji account, including processing password resets, account updates, and account closure requests.
• Identity Verification: Confirming that you meet the 21+ age requirement and verifying your identity to prevent fraud, money laundering, and the use of the platform by ineligible persons.
• Payment Processing: Processing deposits via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard, and processing approved withdrawal requests to your registered payment method in BDT.
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behaviours, enforcing self-exclusion requests, and applying deposit limits and time-out periods at your request.
• Customer Support: Responding to your enquiries, resolving disputes related to game outcomes or transactions, and improving the quality of our support services.
• Security & Fraud Prevention: Detecting and investigating suspicious account activity, preventing unauthorised access, identifying duplicate accounts, and protecting the integrity of the cbji platform.
• Legal & Compliance Obligations: Maintaining records as required by applicable laws, responding to lawful requests from competent authorities, and enforcing our Terms & Conditions.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve game selection, platform performance, and the overall player experience for Bangladesh users.
• Promotional Communications: Sending you information about cbji bonuses, promotions, and seasonal offers (such as Eid, BPL season, or Pohela Boishakh specials) — only where you have not opted out of such communications.

cbji processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing your registration data, payment information, and gaming activity data is necessary to perform the contract between you and cbji — namely, providing access to the cbji platform and its services as described in our Terms & Conditions.
• Legal Obligation: Processing identity verification documents, transaction records, and communications data may be required to comply with applicable laws relating to fraud prevention, anti-money laundering, and responsible gaming obligations.
• Legitimate Interests: Processing technical and device data for security purposes, fraud detection, and platform analytics serves cbji's legitimate interest in maintaining a safe, fair, and reliable platform for all Bangladesh players. We ensure that our legitimate interests do not override your fundamental privacy rights.
• Consent: Sending you promotional emails and marketing communications about cbji bonuses and offers is based on your consent, which you may withdraw at any time by contacting [email protected] or using the unsubscribe option in any marketing email.

cbji does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

5.1 Payment Service Providers

To process your deposits and withdrawals, cbji shares transaction data with your chosen payment provider — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Each payment provider operates under its own privacy policy and security standards. cbji shares only the data that each provider requires to complete the relevant transaction.

5.2 Game Providers

The games on the cbji platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, a session token is shared with the relevant Game Provider to authenticate your session. Game Providers do not receive your full personal details, payment information, or contact data.

5.3 Identity Verification Partners

cbji may use third-party KYC service providers to assist with document verification and age-confirmation checks. These providers receive only the specific document images and data required to perform the verification and are contractually bound to process that data solely for verification purposes.

5.4 Legal & Regulatory Disclosure

cbji may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by applicable law, court order, or other binding legal process. cbji will, where permitted by law, notify you of any such disclosure request before complying.

cbji uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyse platform usage. The following types of cookies are used on cbji.bio:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Functional Cookies: Used to remember your preferences such as language settings, game filters, and display options. These are not strictly necessary but improve your experience.
• Analytics Cookies: Used to collect anonymised data about how players navigate the cbji platform — including pages visited, time on site, and error events — to help us improve performance and usability. Analytics data is aggregated and does not identify individual players.
• Security Cookies: Used to detect and prevent fraudulent login attempts, identify unusual patterns of account activity, and enforce platform access controls.

Most web browsers allow you to manage cookie preferences through your browser settings, including the ability to refuse or delete cookies. Note that disabling essential cookies may prevent you from accessing certain platform features. For details on managing cookies in your specific browser, consult your browser's help documentation.

cbji implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and cbji servers is encrypted using industry-standard Transport Layer Security (TLS). This applies to all pages on cbji.bio, not just login and payment pages.
• Password Hashing: Account passwords are stored using a one-way cryptographic hash function. cbji staff cannot view or retrieve your password in plain text under any circumstances.
• Access Controls: Access to systems containing personal data is restricted to cbji staff who require it to perform their job functions. Access permissions are reviewed regularly and revoked promptly when no longer required.
• Intrusion Detection: cbji operates automated monitoring systems that detect and alert on unusual access patterns, failed login attempts, and other potential security incidents in real time.
• Secure Data Storage: Personal data and financial records are stored on secured servers with regular backups. Physical access to server infrastructure is restricted and monitored.

cbji retains your personal data for as long as your account remains active and for a defined period after account closure, as described below. These retention periods reflect our legal obligations and operational needs:

Once a retention period expires, cbji securely deletes or anonymises the relevant data. Anonymised data (from which individual identity cannot be reconstructed) may be retained indefinitely for statistical and analytical purposes.

As a cbji player, you hold a set of rights regarding your personal data. To exercise any of the rights listed below, contact cbji at [email protected] with the subject line "Data Rights Request — [Right Type]". cbji will verify your identity before processing any data rights request and will respond within 30 days.

• Right of Access: You may request a copy of all personal data cbji holds about you, together with information about how it is used and with whom it is shared.
• Right to Rectification: If any personal data cbji holds about you is inaccurate or incomplete, you may request that it be corrected or completed.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (where consent was the processing basis), or where processing is otherwise unlawful. Note that cbji may be required by law to retain certain data (such as transaction records) even after an erasure request.
• Right to Restriction: You may request that cbji restrict processing of your personal data in certain circumstances — for example, while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and carried out by automated means, you may request a machine-readable export of the personal data you provided to cbji.
• Right to Object: You may object to processing based on cbji's legitimate interests or to the use of your data for direct marketing purposes. cbji will cease marketing communications upon receipt of a valid objection.
• Right to Withdraw Consent: Where processing is based on your consent (such as for marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

The cbji platform is strictly intended for adults aged 21 years and above. cbji does not knowingly collect or process personal data from individuals under the age of 21. If you have reason to believe that a person under 21 has registered a cbji account or provided personal data to cbji, please notify us immediately at [email protected].

Upon receiving a credible notification of underage registration, cbji will promptly investigate, suspend the relevant account, delete any associated personal data that was collected in connection with that account, and void any associated transactions. cbji's age-verification process — including KYC document checks — is designed to detect and prevent underage registrations before they are completed.

The cbji platform may contain references to third-party game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and payment services (bKash, Nagad, Rocket, Upay, Visa, Mastercard). Interactions you have with these third-party services — including any data you provide directly to them through their interfaces — are governed by their own privacy policies and terms of service, not by this cbji Privacy Policy.

cbji is not responsible for the privacy practices of any third-party service and encourages you to review the relevant third-party privacy notices before providing personal information to those services. cbji's responsibility is limited to the data processing activities that cbji itself controls, as described in this Policy.

cbji reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable law, or operational requirements. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered players via the email address associated with their cbji account.

Your continued use of the cbji platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. We encourage you to review this Policy periodically to remain informed about how cbji protects your personal information. If you disagree with any changes, you may request account closure by contacting [email protected], and any pending withdrawal at the time of closure will be processed in accordance with the Terms & Conditions in effect at the time the withdrawal was requested.

For all privacy-related enquiries, data rights requests, or concerns about how cbji handles your personal information, please contact the cbji data protection team using the details below:

• Email: [email protected]
• Subject Line: "Privacy Enquiry" or "Data Rights Request — [Right Type]"
• Response Time: Acknowledgement within 48 hours; full response within 30 calendar days
• Operating Hours: Monday to Sunday, Bangladesh Standard Time (BST, UTC+6)

When submitting a data rights request, please include your registered cbji username and a clear description of your request. cbji will verify your identity before processing any request that involves disclosing, modifying, or deleting personal data. This verification step is necessary to protect your data from unauthorised access by third parties.